A group of community-based organizations, under the umbrella of the Community Health and Social Services Foundation, has created a position for a “Patient Navigator” to support English-speaking patients who have to travel to Quebec City for medical services.
Patients from the Eastern regions of Quebec (Gaspésie-Îles- de-la- Madeleine, Bas-St- Laurent, Côte-Nord) must often travel to Quebec City for some specialized medical services that are unavailable in their regions. Anecdotal evidence had shown that this is a particularly difficult experience for English speakers, some of whom are not sufficiently bilingual to communicate effectively when it comes to medical vocabulary and when under stress.
The objectives of the position are to:
- Decrease the risk of misunderstandings between health care staff and patients and their families
- Decrease the level of stress experienced by patients and caregivers (family escorts) by being a friendly face, developing a
relationship based on trust, facilitating communication, and more
- Improve the experience for all those involved (patients, family, staff)
The role of the Patient Navigator is to:
- Provide information to patients and their loved ones, as well as health care providers, via website and toolkits.
- Assist with logistics such as arrival, orientation in the city and in the hospital, lodging (for patients and / or caregivers),
visits, and possibly translation.
- Facilitate service provision, for example by ensuring good communication between health care providers and patients, by
supporting the translation of documents, by providing cultural context for care providers, by flagging issues that arise in the
different institutions, and more
- Providing emotional support as needed to help deal with loneliness, fear and other feelings raised by health care situations.
- Standing in for family escorts before they arrive so that vulnerable patients, and unilingual persons are not left alone /
Steve Guimond, Patient Navigator
Community Health and Social Services Foundation
Jeffery Hale Pavilion
1270 Chemin Ste-Foy, suite 2106
(o) 418-684- 2289 ext. 227 / Toll Free : 1-855- 684-2289
(c) 418-932- 0095